Why the Best Post-COVID-19 Leaders Will Embrace Ambiguity

The pandemic will change every organization’s culture. It’s up to leaders to understand how their cultures will change—and to get comfortable with the uncertainty that change will bring. 

Randy Moon recently advised business leaders to pay close attention to the ways their corporate cultures are changing in response to the COVID-19 pandemic. He compared the need to “mind your culture” with reminders to “mind the gap” when stepping off a London subway train: Leaders who don’t pay attention are far more likely to trip and fall.