Preparing for Patient Financial Services Staffing Disruptions

For many Revenue Cycle Patient Financial Services (PFS), the COVID-19 pandemic has caused significant challenges to billing and collection operations. Shelter-in-place requirements across the United States and other countries have shut down internal functions and overseas outsourcing services for the foreseeable future. Further, to minimize bringing protected healthcare information (PHI) outside of the workplace setting, many healthcare organizations have not been prepared for staff to work remotely.